Return Policy

Return and Exchange Policy

We always strive to ensure our customers' satisfaction with their products and experience with us. Therefore, we offer the following return and exchange policy to meet your needs and expectations:

1. Returns:

If you are not satisfied with the product you received for any reason, you can request a return and a refund. Please consider the following points:

• You must notify us of your return request within 7 days from the date of receiving the product, in accordance with the terms specified in the return policy.
• The product must be in its original condition, unused, and all accompanying items and accessories must be available and undamaged.
• A full refund will be issued according to the original payment method used for the purchase.
  
  To start a return, you can contact us at luvexa900@gmail.com. 
  

2. Exchanges:

If you wish to exchange the product you received for another item from our collection, you can request an exchange. Please consider the following points:

• You must notify us of your exchange request within a reasonable period from the date of receiving the product, in accordance with the terms specified in the exchange policy.
• We will arrange for the return of the original product and provide the replacement product as soon as possible, subject to stock availability.
• The original product must be in its original condition, and all accompanying items and accessories must be available and undamaged.
  

 

3. Refunds:

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at luvexa900@gmail.com.